Refund policy

Return & Refund Policy
Non-Livestock Return / Refund Policy
Non-Livefish products are available to proceed with return / refund once received with any defects or incomplete parts. For this request, you may directly connect with us via WhatsApp to proceed. For 100% Refund request, it will only be accepted to proceed if the products are (e.g. Ceramic Decoration) which broken where return is unable to proceed.

***Please note that Aquarium is not applicable for return refund policy where Aquarium is bear at your own risk!***

Things You Need To Know For Return
1. A clear unboxing video / photo are required to send to us once you received the parcel for claim request
2. Our relevant team will review the submitted proof and proceed further action within 1-3 working days and get back to you will a solution.
3. Delivery charges will be bear by us only if the Non-Livestock Parcel are found to be defects

Livestock Return / Refund Policy
Most of the time, Livestock will only be proceed with replacement on next order instead of refund. Return is not applicable due to we understand that most hobbyist / starter does not have the oxygen system to pack the fish and ship back to us. While Refund action will only be considered when A 100% Of DOA Rate encouter.  

Things You Need To Know For DOA Claim (Replacement)
1. A clear complete unboxing video are required to send to us once you received the parcel within 2 hours for claim request. You will need to inform us if you required more time for certain reason (E.g. Working Hours, Outstation, Absence of people in house during delivery)
2. Our relevant team will review the submitted proof and proceed further action within 1-3 working days and get back to you will a solution.
3. If a 100% DOA Rate encounter, a Replacement Action is being issued, there's no extra delivery fees needed to be collected from customer, it will bear by us. 
4. A Refund Action will only be issued if there's a 100% DOA Rate encouter and customer who not willing to ask for replacement. (ONLY Proof Submission Within 2 Hours Upon Received Will Be Entertain)

Return / Refund / Replacement Request Will Be Rejected If The Condition Below Being Reported
1. Livestock Parcel arrived but refuse to collect
2. Livestock Parcel being leave under hot sun / warm weather for a long time without collection.

Disclaimer:
You Purchase Means You Agree To The Above Policy